Terms & Conditions

Last updated: 01-06-2026

1. About Us

House of 143 is operated by Samantha Leaney

Website: www.houseof143.co.uk

Email: [email protected]

By placing an order through our website, you agree to these Terms & Conditions.

2. Products

We aim to ensure all product descriptions, photographs and pricing are accurate.

Please note:

• Colours may vary slightly due to monitor settings and photography.
• Handmade and personalised items may vary slightly from photographs shown.
• Product dimensions are approximate.

3. Personalisation

Customer Responsibility

Customers are responsible for ensuring all personalisation details submitted are correct, including:

• Spelling
• Grammar
• Dates
• Names
• Capitalisation
• Punctuation

We copy and produce personalisation exactly as entered unless otherwise stated.

Errors Submitted by Customers

We cannot accept responsibility for mistakes supplied during ordering.

Orders will not be refunded or replaced where the error originates from information provided by the customer.

Offensive or Inappropriate Content

We reserve the right to refuse any personalisation request that contains:

• Offensive language
• Hate speech
• Illegal content
• Content we deem inappropriate

A full refund will be provided where an order is refused before production.

4. Order Acceptance

An order is not considered accepted until:

• Payment has been received, and
• We have confirmed the order.

We reserve the right to cancel any order for any reason, including stock availability, pricing errors or suspected fraud.

5. Production Times

Estimated production times are displayed on product listings.

These are estimates only and may vary during busy periods.

We are not liable for delays caused by:

• Royal Mail
• Courier services
• Weather conditions
• Industrial action
• Circumstances beyond our control

6. Delivery

Customers are responsible for providing the correct delivery address.

We are not responsible for parcels delivered to an incorrectly supplied address.

If a parcel is returned to us due to an incorrect address, additional postage charges may apply before redelivery.

Risk of loss passes to the customer once goods are delivered.

7. Returns & Refunds

Personalised Products

Under the Consumer Contracts Regulations 2013, personalised and custom-made products are exempt from the standard 14-day cancellation right.

As such, personalised items cannot be returned unless:

• They arrive damaged
• They are faulty
• We have made an error in production

Non-Personalised Products

Non-personalised items may be returned within 14 days of receipt.

Items must be:

• Unused
• In original condition
• Returned at the customer's expense

Refunds will be processed within 14 days of receiving returned goods.

8. Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• Photographs of the item
• Photographs of any packaging damage

We may offer:

• A replacement
• A repair
• A refund

In accordance with your statutory rights.

9. Pricing

All prices are shown in GBP (£).

We reserve the right to change prices without notice.

If a pricing error occurs, we reserve the right to cancel the order and issue a full refund.

10. Intellectual Property

All content on this website, including:

• Designs
• Product images
• Logos
• Branding
• Text

remains the property of House of 143 and may not be copied, reproduced or distributed without permission.

11. Limitation of Liability

Our liability shall not exceed the purchase price of the goods supplied.

Nothing in these Terms limits any rights you have under UK consumer law.

12. Privacy

Personal information is processed in accordance with our Privacy Policy.

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

By placing an order, the customer confirms that all personalisation details entered are correct. House of 143 is not responsible for errors including spelling mistakes, incorrect dates, names or wording supplied by the customer at the time of ordering. Any replacement due to customer-supplied errors will require a new order to be placed.

Personalised Products

All personalised products are created using the information provided by the customer at the time of ordering.

It is the customer's responsibility to ensure that all spelling, grammar, dates, names, wording and other personalisation details are accurate before submitting an order.

House of 143 will reproduce the information exactly as provided and cannot accept responsibility for customer errors, including but not limited to:

• Spelling mistakes
• Incorrect dates
• Incorrect names
• Missing information
• Incorrect personalisation instructions

Orders cannot be amended once production has commenced.

Returns & Refunds for Personalised Items

As personalised products are made to the customer's specification, they are exempt from cancellation rights under the Consumer Contracts Regulations 2013.

Unless an item is faulty, damaged, or supplied incorrectly by House of 143, personalised products are non-refundable and non-returnable.

Refunds, replacements or corrections will not be offered where an error results from information supplied incorrectly by the customer.

If House of 143 makes an error during production that differs from the information provided at checkout, we will arrange a replacement or appropriate remedy.

Customer Approval

By placing an order, the customer confirms that all personalisation details, including names, dates, wording, punctuation and spelling, have been checked carefully and approved for production.

The customer accepts full responsibility for the accuracy of the information submitted.